Frequently Asked Questions

General

Are your products safe for mother and baby?

Absolutely. All our products are tested and approved in the Netherlands according to the strictest European guidelines and standards. They are free of BPA and other harmful substances, safe to use and suitable for daily contact with skin and breast milk. At Evite, safety always comes first.

Can I get personalized advice on my purchase?

Sure. Our team is ready to help you choose the product that suits you best. Via email, WhatsApp or social media, we'll answer your questions, give tailored advice and provide you with all the information you need to make a good choice.

How do I know which product is best for me?

On each product page you will find clear explanations and benefits for each product. You can also read more about the differences on this page. Still can't figure it out? Then we will be happy to give you personal advice via email, WhatsApp.

What if I am not satisfied? 

You get to try your product for 30 days at your leisure. Is it still not what you are looking for? Then simply return it. We do ask you to return the product neat, clean and complete so we can process it properly.

Delivery & Returns

When will my order be delivered?

Do you order on a business day before 23:59? Then you will receive your order the next day in the Netherlands and Belgium. In Germany it takes 1-2 business days.

Do I have to pay shipping costs?

No, shipping is free within the Netherlands, Belgium and Germany.

Order tracking and customization

Once your order has been shipped, you will automatically receive an e-mail with a track and trace link. Via this link you can track your package and usually also adjust the delivery time via the carrier's page.

Didn't receive an e-mail? Check your spam or contact us at info@eviteshop.nl.

Not satisfied? We are happy to think with you

Sometimes a product doesn't quite fit or something goes wrong. Don't worry, often we can easily fix it for you. Feel free to contact us before returning anything.

Want to return anyway
You have 30 days to return your order. Once we have received your return, we will refund you the full amount excluding the shipping costs.

Good to know
The return costs are at your own expense and amount to an average of 6.95 euros.
The product must be complete and in its original condition and packaging.
If the product is damaged or used beyond what is necessary to try it on, a depreciation in value may apply.

Mail us at info@eviteshop.nl with your order number. We will be happy to assist you.

Discover the differences between our products

What is the difference between breast pumps?

All Evite breast pumps offer the same powerful performance, battery life and accessories, but differ in design, features and ease of use. Below are the main differences for each model:

Evite Maxi - Powerful and versatile

✔ Design: Modern design with a larger display.
✔ Functions: 4 modes, 12 modes and an additional stimulation mode.
✔ Use: Ideal for daily and intensive use.
✔ Noise Level: Discreet, but slightly less quiet than the Slim.


Evite Slim - Compact and quiet

✔ Design: Small and lightweight, perfect for traveling.
✔ Features: 3 modes, 12 modes, no stimulation mode.
✔ Use: Ideal for mothers who want discreet and flexible pumping.
✔ Noise Level: The quietest breast pump in the Evite series.

Evite Nova - The most versatile choice

✔ Design: Stylish and compact with a user-friendly display.
✔ Features: 4 modes, 15 modes for ultimate control.
✔ Use: Ideal for those who want to combine comfort and versatility in one breast pump.
✔ Noise Level: Similar to the Maxi.

Accessories: All Evite breast pumps come with the same complete set of accessories.

Which breast pump is best for me?

Evite Slim - Ideal for mothers who want a light, quiet and compact pump for on-the-go use.
Evite Maxi - Ideal for everyday use thanks to its powerful and reliable operation.
Evite Nova - Ideal for mothers who are looking for additional adjustment options and flexibility.

All Evite breast pumps have the same performance and accessories - choose the one that best suits your needs!

What is the difference between bottle warmers?

Evite Portable Bottle Warmer Wireless

Use your own baby bottle
✔ Directly heats bottles from Philips, Dr. Brown, Difrax and many more
✔ Includes 3 adapters (39 mm, 53 mm, 56 mm)
✔ 4 positions: 37°, 40°, 45°, 50°
✔ Rechargeable (8800 mAh)
✔ Small and compact

Ideal if you want to keep using your own bottles.

Evite Portable Bottle Warmer on the Go

Replaces the bottle
✔ Fill directly with water or milk
✔ No adapters needed
✔ 4 positions: 37°, 40°, 45°, 50°
✔ Rechargeable & Large Battery (13,500 mAh)

Perfect on the go without loose bottles

Our Safety and Dutch Hallmarks

Safety you can rely on

Evite is all about comfort, reliability and safety. Our breast pumps and bottle warmers are extensively tested and fully approved according to European laws and regulations. The inspection was carried out in the Netherlands and we have an official declaration of conformity.

CE approved according to European directives

Our products are tested according to three important EU directives:

- EMC Directive (2014/30/EU): prevents interference with other devices such as baby monitors
- RoHS Directive (2011/65/EU): restricts the use of harmful substances in electronics
- Low Voltage Directive (2014/35/EU): ensures electrical safety in normal use

These certifications are not optional, they are your security.

Tested to the strictest European standards

Tested to the strictest European standards
Our products have been tested to leading EN and IEC standards, including:

- EN IEC 55014-1:2021 - Interference limits for household appliances
- EN IEC 55014-2:2021 - Immunity to external disturbances
- EN IEC 61000-3-2:2019/A1:2021 - Limitation of harmonics in power consumption
- EN 61000-3-3:2013/A1:2019 - Limitation of voltage fluctuations and flicker
- EN 63000:2018 - Assessment of substances according to the RoHS Directive
- EN IEC 60335-1:2023 + A11:2023 - General safety requirements for household electrical appliances
- EN 62233:2008 - Limitation of exposure to electromagnetic fields

These standards guarantee that your flask is not only safe, but also operates reliably, durably and interference-free. Exactly as you would expect.

Safe material in contact with breast milk

All parts that come in contact with milk or skin are:

- Completely food-safe
- 100% BPA-free and free of other plasticizers or harmful substances
- Approved according to the official Food Contact Material (FCM) guideline

Many vendors claim only "BPA-free," but at Evite we go further, for maximum peace of mind in daily use.

In short: what you get

- CE-certified to the strictest EU requirements
- No interference, no unsafe radiation
- Completely food safe and free of harmful substances
- Tested and approved in the Netherlands

Cleaning and Lifespan Flask

How do I clean the flask?

Everything can be cleaned with water except the motors. These should not get wet. There will be a chance that this will affect the display.

The flask is easy to clean with warm water (30 degrees), or by boiling out with water for 4-5 minutes. We do not recommend the dishwasher. With this, there is too great a chance that parts will shrink or tear. We recommend hand washing with liquid detergent. This way, the parts will last the longest. Afterwards, the parts can be dried with a hydrophilic cloth, or let them air dry on a clean cloth.

Remember to consult your breast pump manual for specific cleaning guidelines.

How long do parts last?

Parts are very important in our breast pumps. If a part is defective, there is a good chance that the motor will also fail, because the motor will not be able to run smoothly, it will wear out quickly. This is immediately noticeable in suction power. If there is a reduction in suction, there will be a valve not sitting properly or defective.

Life of valves are 3-6 months.

The other silicone parts have a longer lifespan of 6-10 months.

There is no need to replace the engine and gearbox.

My parts are already broken, now what?

It can happen very occasionally that something breaks early. First of all, we give 1 year warranty on the flask. Please contact us and we will solve it through there. We have already helped many mothers positively and you will be next!

Helpful tips for optimal pumping

The breast pump hurts, now what?

Pain while pumping can have several causes, but it is important to address any problems quickly. Here are some tips and advice for dealing with pain while pumping:

1: Wrong size breast shield. Make sure the shield or attachment fits properly. A shield that is too large or too small can cause friction and pain. It is important to measure the nipple and add 1-2mm. This is because the nipple always expands slightly during pumping. There is a standard card in the box that you can use to measure your nipple size.

2: Wrong suction. Adjust the suction settings to a level that feels comfortable. Start with a lower suction and gradually increase it until you find a level that is effective but not painful.

3: Insufficient Lubrication / Cream. Use a lanolin or vegetable oil to gently lubricate the nipple and breastplate before you begin pumping. This can help reduce friction and irritation.

4: Wrong position and too long sessions. Limit the length of pumping sessions. Sessions that are too long can lead to overstimulation and pain. Try to limit sessions to about 15-20 minutes per breast. And maintain a comfortable sitting position while pumping. Use pillows to support the breast and avoid leaning forward, which can cause extra pressure on the breast.

5: Stress and tension. Find a relaxed environment in which to pump. Stress and tension can affect milk flow and cause pain. Take time for yourself and relax while pumping.

How do I pump as much as possible with my Evite pump?

Efficient pumping is important to save time and encourage optimal milk production. Of course, we also want the best for your little one. Here are helpful tips for you.

1: Pump at regular times. Keep a regular pumping schedule, similar to your baby's feeding times. Regular pumping promotes milk production.

2: Pump on both sides at the same time. If you bought a 2-pack, consider pumping on both sides at the same time. This can increase overall milk production and reduce pumping time.

3: Adjust suction and speed. Experiment with the suction and speed of our pump to determine what is most comfortable and effective for you.

4: Massage your breasts before pumping and use heat. Gently massage your breasts and nipples before you start pumping. This can stimulate the letdown reflex and facilitate milk release. And apply heat to your breasts. This can improve blood flow and stimulate milk flow.

5: Pause as needed. Listen to your body. If you feel your milk flow slowing down, take a short break and try again.

Other questions and solutions

1: Insufficient milk production while pumping:

- Possible causes: Stress, fatigue, irregular pumping or poor pumping technique.
- Solutions: Create a relaxed environment, pump at regular times, get adequate rest and improve your pumping technique.


2: Difficulty with teething reflex:

- Possible causes: Stress, distractions or lack of a stimulating environment.
- Solutions: Try to relax, use heat on your breasts, look at a picture of your baby, or listen to soothing music to stimulate the letdown reflex.


3: Low pump suction:


- Possible causes: Problems with the pump motor, parts have not been replaced for too long, or are not seated properly. Wear and tear perhaps.
- Solutions: Check the parts. Are they still seated properly and appear to be in good condition? If so, contact us. Otherwise, we recommend purchasing new parts.


4: Milk flow stops early:

- Possible causes: Insufficient stimulation, problems with the pumping motor or clogged milk ducts.
- Solutions: Provide adequate stimulation, check the pumping motor and breast for blockages.


5: Lactation consultant. If you continue to experience problems while pumping, consulting a lactation consultant or contacting the pump manufacturer's customer service department may also be helpful. These professionals can offer personalized advice based on your specific situation.

Is your question not among them?

Do you have another question? Feel free to email us at info@eviteshop.nl and we'll be happy to help!

Ordered before 23:59, delivered tomorrow

Free shipping. Fast and hassle-free delivery.

30-day return

30-day trial. Still not satisfied? Then we will refund you

Need help?

Our customer service team is ready to help you, info@eviteshop.nl

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